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NEW QUESTION 46
Which of these objects are NOT associated with SAP Jam groups?
- A. Opportunities
- B. Products
- C. Tickets
- D. Sales orders
NEW QUESTION 47
Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
- A. Incident category
- B. Maintenance category
- C. Warranty category
- D. Cause category
- E. Service category
NEW QUESTION 48
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.
- A. Create an account with the e-mail address of the customer.
- B. Set up service categories and service catalogs.
- C. Set scoping questions and outgoing e-mail details in fine-tuning.
- D. Create an e-mail template for responses.
- E. Configure the e-mail address in the communication channel.
NEW QUESTION 49
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Priority
- B. Document types
- C. Service category
- D. Maintenance plan
NEW QUESTION 50
Which data element is used to calculate the warranty start?
- A. Warranty duration
- B. Number of months
- C. Service category
- D. Warranty reference date
NEW QUESTION 51